Fairmont Hotels & Resorts Ongoing Recuitments For Guest Services Agent (Dubia)

Guest Services Agent
First impressions are everything! Your engaging smile and persona are the essence of an awesome Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Visitors and help them all through the day, you can be empowered to deliver on our mission of “Turning moments into memories for our visitors”.

Hotel Overview:

An execptional mix of latest design and urban chic, Fairmont Dubai is an icon within the enterprise heart of the city. Just minutes from Dubai’s key attractions, our lodge is linked to the Dubai Worldwide Conference Centre. Ten modern eating experiences intrigue the palate, our signature Spa and well being services supply a wealth of facilities, together with two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings collectively luxurious environment and trendy facilities with renowned Fairmont service.

Summary of Obligations:
Reporting to the Assistant Guest Services Supervisor, duties and essential job features embrace however should not restricted to the next:

  • Coordinate all Visitor Service
    operations communicating with colleagues to make sure that they’re
    performing their features in accordance with established lodge requirements
  • Coordinate immediate and
    efficient dealing with of bags on arrival, throughout stay and upon departure
  • Assign Bellmen, Doormen,
    Drivers and Airport Concierge to carry out duties as wanted relating to
    requests from Visitors, figuring out work schedules and recording vital
  • Greet each Guest
    approaching the bell desk, and acknowledge waiting Visitors if they’re
    engaged at the moment
  • Make the most of information of lodge
    services and native retailers and attractions
  • Guarantee incoming faxes are
    delivered to Visitor rooms within 15 minutes of receiving
  • Be certain that baggage will be
    delivered to arriving Guest rooms within 15 minutes, and will advise the
    visitor if there is a delay
  • Make sure that a bellman will
    arrive to gather baggage within 10 minutes of a call from the Visitor, and
    will inform the Visitor if there is a delay
  • Be certain that Visitor baggage is
    kept safe
  • Monitor and control bell
    service supplies for optimum utilization
  • Guarantee correct posting of
    airport switch fees to visitor rooms and arranges further transport
  • Maintain a correct report of
    all baggage delivered and picked up, in addition to all objects delivered to
  • Put together the each day driver
  • Provide stamps for sale to
    Visitors, and publish the revenue made to the Visitor Companies income account
  • Talk and liaise with
    the airport workers to maintain abreast of improvement
  • Make all preparations during
    rainy days; coordinate with Housekeeping division, Engineering
    division and the colleagues on duty
  • Arrange the breaks timings
    for the Bellmen and Doormen Colleague
  • Be accountable of the
    grooming check of the Colleagues on duty, together with uniforms, identify tags
    and gloves
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  • Proficient within the English language (verbal & written), second language is an asset
  • Should have the ability to deal with a large number of duties in an intense, ever-changing atmosphere
  • Potential to focus consideration on visitor wants, remaining calm and courteous always
  • Earlier buyer associated expertise an asset
  • Earlier PMS expertise an asset
  • Pc literate in Microsoft Window purposes an asset
  • Should have the ability to type 25 words per minute
  • Should possess an expert presentation
  • Robust interpersonal and problem fixing skills
  • Extremely accountable & dependable
  • Potential to work properly beneath strain in a quick paced atmosphere
  • Potential to work cohesively with fellow colleagues as a part of a group
  • Hospitality Diploma is an asset
  • Should be flexible when it comes to working hours
  • Should have the power to deal with money successfully and precisely
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Physical Aspects of Position:
Physical aspects of the position embrace however should not restricted to the next:

  • Frequent standing and strolling all through shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Necessities:

Please note that you simply should be eligible to stay and work in Dubai. We’ll help profitable candidates with the visa process and provide flights and accommodation.

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